Please allow up to 15 working days for delivery, we will contact you nearer the dispatch date to arrange a day that best suits you for delivery. A valid contact number MUST be supplied when placing your order, please supply the contact number via the "Add Note" tab when in the payment section or send a direct email to firstname.lastname@example.org after the order has been placed. This will allow us and the couriers to contact you regarding any address issues and to confirm a delivery date, delivery WILL be delayed if no number is supplied as items are no longer sent without a valid contact number.
All our standard delivery prices are for the Mainland UK excluding the following postcode areas FK,KY, DD,PH,PA,AB,IV,KW. We can delivery to any destination but please contact for prices if delivery is offshore or any of the above postcode areas.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 days of delivery and this must be done by contacting us by email or telephone, your refund will be paid within 14 days of item or items being returned to us minus any delivery costs. Ani-Mate cannot be held responsible for any returns lost by couriers.
Any item returned will be subject to a 10% restocking charge.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.
For the return of goods other than those reported as damaged on delivery or goods sent incorrectly, the cost of returning the goods will be at your own expense.
Any goods returned should be unused and in a saleable condition with original packaging intact.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.