Your rights to return goods are protected under the EU Distance Selling Directive.
are entitled to cancel your order and return the goods within 7 days of
delivery and this must be done by contacting us by email or telephone,
your refund will be paid within 14 days of item or items being returned
to us minus any delivery costs. Ani-Mate cannot be held responsible for
any returns lost by couriers.
Any item returned will be subject to a 10% restocking charge.
cancellation policy does not affect your rights when we are at fault -
for example, if goods are faulty or wrongly described.
the return of goods other than those reported as damaged on delivery or
goods sent incorrectly, the cost of returning the goods will be at your
Any goods returned should be unused and in a saleable condition with original packaging intact.
terms apply to your order. We may change our terms and conditions at
any time, so please do not assume that the same terms will apply in the
of these terms affect your legal rights and these are not diminished in
any way. If any term is held to be invalid under any applicable statute
or rule of law, that term is automatically omitted from the terms to
minimum extent necessary to comply with the law and without affecting
the validity or enforceability of the remainder.